Counselor Guide· a Bicycle Guide

Support

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  • Confirming this is about Counselor Guide

    For help with Counselor Guide, include the page URL in your request. For a question about another product, include its name so support can route it.

  • I cannot sign in or reach Counselor Guide

    If you cannot sign in or reach Counselor Guide, include your account email, the page URL, and when you last signed in successfully. A person reviews access requests.

  • Invoices, purchases, and refunds

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  • Something looks broken

    Describe what happened, what you expected, and the steps needed to reproduce the problem. Include the page URL and any error message.

  • I want something that is not here

    Describe what you want to do and where the current tools fall short. Feature requests are reviewed without a promised delivery date.

  • I think I am in the wrong place

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  • There is no live chat on this page

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  • What to expect after you file

    Keep the case ID from your confirmation when following up. Response times are not guaranteed.

Still need help?

File a ticket. Say what you were trying to do, what happened, and what you expected. You get a case id back, and a person reads it.

Contact support

You can also just email mike@peopleanalyst.com. Refund terms are on the terms page.